Frequently Asked Questions
  • Documentation
    • All passengers must present a passport that is valid at least through their return travel date, although we recommend at least six months’ validity beyond travel dates.
    • All passenger names (first, middle and last names) on airline tickets / e-tickets must match passport exactly or the airlines will deny boarding.
    • Any changes after ticketing may result in additional fees and penalties.
    • Non-U.S. citizens should contact their consulate to determine the necessary documentation.
    • Travel with photocopies of your travel documents and passport in case the originals are lost or stolen.
    • Entry into any foreign country can be denied if you have a criminal background. Please check with the country’s consulate or embassy. Additional information can be found here.
  • State Department Smart Traveler Enrollment Program (STEP) 
    • The State Department's Smart Traveler Enrollment Program (STEP) is a free service that allows U.S. citizens and nationals traveling abroad to enroll with the nearest U.S. Embassy or Consulate. Enrollment benefits:
      • Receive important information from the Embassy about safety conditions in your destination country, helping you make informed decisions about your travel plans.
      • Help the U.S. Embassy contact you in an emergency, whether natural disaster, civil unrest, or family emergency.
      • Help family and friends get in touch with you in an emergency.
    • We strongly recommend that you enroll in this free program before departing for your international destination. To learn more, visit the STEP website.
      The U.S. Department of State, Bureau of Consular Affairs, is another resource. Visit the Know Before You Go page to learn more.
  • Airport check-in and boarding
    • To avoid being denied check-in or boarding:
      • You and your luggage must be checked in with the airline at least 60 minutes prior to flight departure. You may be able to check-in online and prepay baggage fees; visit your airline’s website for information. 
      • You must be at the gate at least 45 minutes prior to departure.
      • We recommend arriving at the airport at least three (3) hours prior to flight departure to allow for long lines and delays. 
      • If you have an early morning departure, contact your airport to determine when the ticket counter will be staffed.
    • Airline websites and travel apps are useful for checking flight status and receiving notifications.
    • The mobile web app will include your flight information and confirmation number to use as a reference at check-in.
    • Visit the TSA website for more information.
  • Packing tips
    • One carry-on bag is permitted per person, plus a personal item (laptop, purse, camera bag). The bag may not exceed 9” x 14” x 22” and must fit in the overhead compartment or under the seat in front of you.
      • Carry some toiletries, a change of clothes and a swimsuit (if applicable) in case your luggage is delayed.
      • Prescription drugs, in their original containers, should also be in your carry-on luggage.
      • Be sure to carry your valuables on you or in your carry-on bag.
    • Liquids, aerosols, gels, creams, and pastes are limited to travel size (3.4 ounces or less, each) and must fit comfortably in ONE quart-size clear plastic zip-top bag. More details on what you can bring.
      • TSA is allowing one liquid hand sanitizer container up to 12 ounces per passenger in carry-on bags.
    • TSA requires that your luggage be unlocked, or you may use TSA-approved locks, which are available where travel-oriented goods are sold. 
    • For the most up-to-date information, visit the TSA website and your airline's website.
  • Checked luggage fees
    Baggage fees vary by airline and frequent flyer status. Contact your scheduled airline for up-to-date information. All luggage fees incurred will be at your own expense at airport check-in.
  • Verify departure time
    Call or check your airline website or your airline's mobile app before leaving for the airport to verify that your flight is on time.
  • Flight delays
    Once you check-in, the reservation is in the hands of the airline. If your travel is interrupted or cancelled while you are at the airport, please get in line at a ticket counter or service desk. Once your new flights are booked, please inform Coburn Supply Travel Headquarters of the new flight information. While in line, if you'd like assistance with possible flight options, call Coburn Supply Travel Headquarters at +1 231-421-7221. If you call outside of business hours, an option is provided to be forwarded to one of the Air Specialists for assistance.
  • Luggage identification
    Securely attach the Coburn Supply luggage tags you received in the mail to each piece of luggage you are checking. We also recommend enclosing within your luggage a business card, as this may help the airline identify your bag if the outer tag is detached in transit. Lost or damaged luggage is the sole responsibility of the airline. 
  • Arrival in Mexico
    • You are required to complete a Customs form. Some airlines provide the form during the flight. If they do not, airport staff will provide it upon arrival.
    • There is no immigration form.
    • We recommend you bring a pen.
    • After clearing Immigration, pick up your luggage and proceed to Customs.  
    • After you have cleared Customs, continue walking until you are outside the terminal, ignoring all the solicitors who will try to stop you.
    • Staff will be stationed outside of the exit with Coburn Supply signs to escort you to waiting buses. It’s a 1-hour and 15-minute drive to Secrets Akumal Riviera Maya. 
  • Attire guidelines: what to pack
    • Comfortable travel clothes: Casual, loose-fitting clothing and comfortable walking shoes. You may want to bring an additional layer, such as a sweatshirt, with you on the plane.
    • Casual attire: Shorts, jeans, nice T-shirts, comfortable tops, sandals, or tennis shoes. No ripped clothing, cutoff shorts, or tank tops.
    • Beach / pool attire: Swimsuits with cover-ups, and sandals or flip-flops. Cover-ups and shoes are required in the resort lobby and restaurants.
    • Resort casual attire: Casual slacks, jeans, or dress shorts with a button-down or polo-type shirt for men; dress, skirt, dress shorts or jeans/pants with a coordinating top for women. A lightweight sweater or jacket is suggested for the cooler outdoor evening temperatures.
  • Credit cards / currency
    Major credit cards (Visa/MasterCard/American Express) are accepted in most Mexican shops, resorts, and restaurants. Make sure your credit cards are valid for at least 30 days after you return home and activate them before you travel. Some places may require a minimum charge, and others may not accept certain cards, so it’s best to bring more than one. 
    • If you have not traveled recently, you may want to contact your credit card company and advise them that you will be traveling to Mexico. Credit card companies may put a hold on a card showing activity that does not follow your usual profile. 
    • The Mexican Peso is Mexico’s official currency, and exchange rates fluctuate daily. For the most up-to-date exchange rates, visit this website. 
  • Destination tips
    • Have the resort phone number and address with you when you leave to explore the area.
    • Bring photocopies of your ATM and credit cards. In case of loss, replacement will be easier.
    • Leave passports and travel documents in your room safe. Only carry a copy of your passport with you.
    • Consider using reef-safe sunblock.
  • Drinking water
    The resort purifies all its water; however, a change in drinking water anywhere in the world can cause stomach distress. We recommend drinking bottled water when you travel.
  • Expenses
    Personal items such as room incidentals, laundry, phone calls, movie rentals, and activities not sponsored by Coburn Supply will be at your own expense.
  • Gratuities and taxes
    Tips and taxes for all services outlined in the itinerary have been prepaid for you. Tips for optional sightseeing, additional meals outside of the resort, and other services rendered should be handled on an individual basis.
  • Health insurance
    Check with your health insurance provider to make sure they cover medical expenses in Mexico. Any treatments received while in Mexico must be paid for at the time of treatment and filed with your insurance company when you return home. 
    • Coburn Supply has provided each qualifier and guest with a Travelex Travel Policy. This does not offer trip cancellation coverage, but it can provide reimbursement for emergency medical and dental treatment, out-of-pocket expenses due to travel delay or interruption, baggage delay/loss expenses and more. To make a claim, email Zurich Travel Claims Administration at support@zurichtravelclaims.com or call 800-501-4781 (7:30 am - 7 pm CST, Mon - Fri), and reference your confirmation of coverage, which contains the plan information needed to start the process.*
      • *The product descriptions provided here are only brief summaries and may be changed without notice. The full coverage terms and details, including limitations and exclusions, are contained in the insurance policy. For plan and coverage questions, please contact Travelex at 1-888-574-7026 or email at 360group@travelexinsurance.com and reference location number 22-0339. Travelex Insurance Services, Inc. CA Agency License #0D10209. Insurance coverages underwritten by individual member companies of Zurich in North America, including Zurich American Insurance Company (NAIC #16535, state of domicile: New York), 1299 Zurich Way, Schaumburg, IL 60196. Certain coverages not available in all states.
  • Hosted events
    • Welcome Reception and Dinner on April 9
    • Farewell Reception and Dinner on April 12
  • Medical information
    Please advise Coburn Supply Travel Headquarters of any medical conditions that may require special attention or treatment, if not already noted in your registration. Bring a copy of any prescriptions you are taking and pack your prescription medicine in your carry-on luggage. We suggest you bring an extra supply in case of an unforeseen emergency. Do not pack medication in your checked luggage.
  • Name badges
    Please wear your name badge upon arriving in Mexico to identify yourself to travel staff, resort personnel, and your travel companions. Before leaving your room, make sure that you have your name badge. Coburn Supply requires that name badges are worn at all their sponsored functions.
  • Special dietary requests
    We are happy to help you with special menu requests (i.e. vegetarian meals, etc.) and any other special needs. Please contact Coburn Supply Travel Headquarters at CoburnsTulum@proghq.com if you did not note your request during registration. 
  • Swimming
    Always use caution when swimming in the ocean. Heed posted warning signs or flags regarding surf, undertow, riptides, etc. and remember to use reef-safe sunblock.
  • Time comparison
    Tulum, Mexico is in the Eastern Time Zone (Quintana Roo does not observe Daylight Saving Time).
    • Central Daylight Time: 12 pm
    • Eastern Daylight Time: 1 pm 
  • U.S. Customs and Immigration
    You will pass through Customs in the first U.S. city upon your return. You are allowed duty-free purchases of $800 per person. Be sure to keep receipts for all purchases. Articles purchased at a duty-free shop are only duty-free for the country in which they are purchased, are subject to U.S. Customs duty, and should be included in your list of purchases. We recommend you pack your purchases in your carry-on for easy inspection on your return trip home.
  • U.S. Consulate in Mexico
    U.S. Consular Agency
    Blvd. Kukulcan KM 13 ZH, Torre La Europea
    Cancun, Quintana Roo
    C.P. 77500
    Tel: +52 998 883 0272
  • VisiTAX
    The State of Quintana Roo requires all international visitors to pay a mandatory tourism fee known as the VisiTAX. Coburn Supply will cover this cost and manage the processing on your behalf. Simply stop at the Coburn Supply Hospitality Desk prior to departure from the resort, where you will receive a printed QR code unique to you. You must retain this QR code and present it at the airport upon departure.
  • Your Coburn Supply travel hosts
    • Chris & Katie Bilello
    • Richard & Kara Booth
    • Darin & Jeannine Coker
    • Scotty & Terri Daniels
    • Lisa & Jacques Gagne
    • Matt & Tracy Hebert
    • Eddie Henley & Jacqui Currie
    • Kevin & Shawn King
    • Jason & Lori Kolb
    • Paul & Debbie Lee
    • Don & Suzanne Maloney
    • Michael & Tiffany Maloney
    • Patrick & Amy Maloney
    • Rick & Becky McKinley
    • Kennady Porter & Tyler Conner
    • Giles & Jennifer Sigler
    • Wes & Lorett Swank
    • Darren & Jennifer Tramel
  • Your Coburn Supply Travel Headquarters travel staff
    We look forward to seeing you and assisting you in any way possible. Throughout the trip, we will be available at the Coburn Supply Hospitality Desk:
    • Pamela Brennan
    • Jackie Caracciolo
    • Vince Dreffs
    • Alison Gavitt
    • Ashley Glade
    • Iris Huisman
    • Gerardo Laracuente